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Report
The State of Onboarding in 2026
Our report explores how leading B2B companies are transforming onboarding into a revenue and growth engine, and why those who fail to evolve will struggle in the next era of CS.
We surveyed 161 CS leaders to understand:
- The top sources of onboarding friction hurting retention
- What high-performing onboarding teams do differently
- Trends in AI and automation heading into 2026
- And more!
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Real Teams. Real Results. Real Revenue.
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We were trying to solve how to continue to balance the idea of quality and efficiency with onboarding new customers. We needed to double our onboarding capacity in 3 months or less, which is not easy.
53%
Reduction in time to "go live"
3x
onboarding scale in less than a year
OnRamp is a verb at A2Z. When anything onboarding comes up, it's not uncommon to hear someone say, ' just OnRamp it'.
75%
Improved time-to-activation
85%
enhanced onboarding efficiency
OnRamp has completely transformed how we onboard customers. What once took weeks of manual efforts is now automated, simple, and scalable - freeing up my team's time for value-based engagements.
70%
Reduction in onboarding time
7
repeatable playbooks that scale
