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report
AI in Customer Onboarding & Success
In 2026, high-performing revenue teams are using AI to scale faster, without adding headcount. OnRamp surveyed 150 cross-industry CS leaders to learn more about this shift.
In our report, you'll learn:
- Why 89% say AI has reduced onboarding friction
- Why onboarding has become one of the strongest predictors of retention, expansion, and churn
- How high-performing teams are using AI to scale onboarding without adding headcount
- Where most organizations are falling short, despite widespread AI adoption
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Real Teams. Real Results. Real Revenue.
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We were trying to solve how to continue to balance the idea of quality and efficiency with onboarding new customers. We needed to double our onboarding capacity in 3 months or less, which is not easy.
53%
Reduction in time to "go live"
3x
onboarding scale in less than a year
OnRamp is a verb at A2Z. When anything onboarding comes up, it's not uncommon to hear someone say, ' just OnRamp it'.
75%
Improved time-to-activation
85%
enhanced onboarding efficiency
OnRamp has completely transformed how we onboard customers. What once took weeks of manual efforts is now automated, simple, and scalable - freeing up my team's time for value-based engagements.
70%
Reduction in onboarding time
7
repeatable playbooks that scale
