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Live Fireside Chat | APRIL 30 | 2PM EST
How InCharge Increased 60-day Retention by 76% with OnRamp
InCharge Debt Solutions replaced an unstructured post-enrollment process with a guided digital onboarding experience transforming their early retention metrics in the process. In this live fireside chat, InCharge COO David Sanchez shares how they did it.
WHAT WE'LL COVER
- How InCharge went from ~40% of clients never returning agreements to 95% of completers making their first payment
- The "Launchpad" onboarding experience they built with OnRamp — and how it bridges the gap between enrollment and commitment
- Why early retention compounds: what a 76% lift in 60-day retention means for lifetime revenue
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Real Teams. Real Results. Real Revenue.
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We were trying to solve how to continue to balance the idea of quality and efficiency with onboarding new customers. We needed to double our onboarding capacity in 3 months or less, which is not easy.
OnRamp is a verb at A2Z. When anything onboarding comes up, it's not uncommon to hear someone say, ' just OnRamp it'.
OnRamp has completely transformed how we onboard customers. What once took weeks of manual efforts is now automated, simple, and scalable - freeing up my team's time for value-based engagements.
