OnRamp removes the friction from your customer onboarding process that quietly kills momentum, so you can create faster paths to revenue.
Turn scaled customer success onboarding into your fastest path to revenue.
"We now use our implementations as a differentiator, which has actually led to faster time-to-revenue for us." Seth Ritz, Chief Operating Officer at A2Z
Trusted by Scaling Customer Success Teams at Leading B2B Software Companies
Take control of your customer success implementation to deliver faster activations and stronger adoption, without compromising your personal touch with OnRamp's customer success onboarding software.
CRM & CSP integration: maintain full lifecycle momentum
Automated workflows: reduce manual tasks and delays
Shared progress views: align customers and teams
Centralized hub: see and scale results from one place
Engagement signals: spot risk and drive activation
Inline communication: simplify collaboration
How much revenue is leaking from gaps in your customer success onboarding process? The right customer engagement tool can fix it.
48%
of customers abandon customer onboarding if they don't see value quickly
9x
more problematic when customer lacks real-time visibility into implementation progress
Onboarding was taking an average of 48 days, missing their 30-day onboarding target.
With OnRamp, our time to value improved by 70%, from 48 days down to 15 days.
VP, Customer Success Flosum
What once took weeks ...
now takes days, allowing us to serve more clients with the same team. OnRamp transformed our onboarding process.
Data Services Manager Real Marketing
We had no visibility into time to activation across customers as we scaled.
OnRamp isn’t just a tool we use. It’s the heartbeat of our implementation team.
COO A2Z Sync
Automation isn’t optional for scaling customer success.
OnRamp's automated customer engagement platform helps you turn customer success onboarding into your strategic retention lever. Put customers in the driver’s seat on their road to success.
Adoption from the start
Deliver a guided onboarding experience with a dedicated customer success onboarding tool that sets the foundation for lasting partnerships.
Loyalty that lasts
Guide new customers to early wins, building confidence and satisfaction from day one.
Advocacy over time
The right customer success software empowers customers to succeed and grow, turning them into loyal advocates for your brand.
The customer success platform built for your team and your customer
Seamless, personalized customer onboarding journey that guides clients each step of the way
Your branded customer portal
Seamless, personalized customer onboarding journey that guides customers each step of the way
Self-service portals, centralized communications, personalized timelines, milestone tracking, and auto-reminders keep onboarding on track
Reusable playbooks scale processes for consistent, compliant onboarding across teams and locations
Dashboards and reports provide real-time visibility and insights into progress tracking, bottlenecks, and task completion
OnRamp's Customer Success Software FAQ
What is scaled customer success and how do I know if we’re ready?
Building a scaled customer success program means enabling your customer success team to support more customers effectively, without sacrificing quality. If your team is stretched thin, relying on manual follow-ups, or struggling to show customer onboarding progress across accounts, it may be time to shift to a scaled customer success approach. This often includes process standardization, customer engagement automation, and customer success onboarding tools that allow your team to operate at a higher level of efficiency.
Does OnRamp work for complex customer success implementations?
Absolutely. If you're managing technical integrations, multi-phase rollouts, or compliance-heavy customers, OnRamp's customer success platform is built to handle it. It brings structure and visibility to even the most complex implementations for customer success teams.
What customer onboarding tools are best for mid-market and enterprise teams?
Mid-market and enterprise teams benefit most from customer success onboarding tools that offer flexible configuration, robust integrations, and strong customer-facing features. The best platforms make it easy to standardize customer success onboarding while allowing customization by customer segment or team.
How is digital customer success different from traditional CS models?
The digital customer success model combines automation, segmentation, and smart workflows to deliver personalized experiences and playbooks, without the need for a 1:1 human touch for every account. It’s particularly useful when your team is managing hundreds of accounts and can’t be everywhere at once. OnRamp's technology enables customer success teams to deliver scaled customer success.
How is OnRamp different than traditional customer success tools?
OnRamp is a modern customer success platform with built-in customer success onboarding tools, task automation, real-time visibility for both internal teams and customers, and a way to measure impact. It also enables you to deliver automated customer engagement to keep your customer teams focused on high quality value delivery and not chasing down tasks or progress tracking.
Join leading customer success teams who are turning customer implementation into a competitive advantage.
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